How to handle a negative online customer review
ONE negative online review can cost you tens of thousands of dollars (or more)!
Watch the video below to learn what to do if you receive a negative review.
A tarnished reputation could cost you tens of thousands of dollars (or more)! Get in touch with us today to learn how you can recover from a negative customer review. 801.436.7376
How much more likely are you to purchase a particular product or service if a close friend recommends it to you? What about 5 acquaintances? How about 10 strangers? What if, those people tell you to avoid that product or service? What if they tell you to avoid it like the plague?!
The time will come when your business receives a negative online customer review. Even ONE negative review can cost you tens of thousands of dollars (or more) in lost revenue! Reviews are one of the first things your potential customers will notice about your company, and if a significant portion of your reviews (more than 10%) are negative, they will run the other way before even giving you a chance.
With a little bit of training, you can protect your business’s reputation and keep new customers flowing in. Contact us using the form above or give us a call at 801.436.7376 to learn how you can turn these situations into a win!
Want to learn how to receive more positive online customer reviews?
As we mentioned in the video above (if you haven’t watched it, go check it out), one of the ways to lessen the blow of a negative online customer review is to get more positive customer reviews. However, your customers are not going to leave you reviews if you do not know the correct way to ask.
Visit our page “How to get more online customer reviews” to learn how!